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WE’RE HERE TO HELP

How can we help?

Shipping answers and support requests.

Shipping essentials

How do I prepare a shipment?

Choose the origin and destination, add the sender and recipient details, then enter the actual packed weight, dimensions and contents. Save a draft, top up your wallet, then review and submit your order. The total is deducted once and our team starts preparing your label.

Can I buy a shipping label now?

Not yet. This is early access: shipment drafts and support tickets are available. Once crypto setup is complete, top up first and submit a paid order. Our team will manually produce and upload your carrier label.

Where will I find my shipping label?

Open My shipments and select your shipment. When a genuine carrier label is attached to your fulfilled request, the Download label button appears. If a commercial invoice is supplied, it appears alongside the label.

Can I send more than one parcel?

Yes. Add up to 20 parcels to a shipment, each with its own actual weight and measurements. Parcels in one request share the same sender and recipient. Create a separate request for each destination.

Which units and label sizes can I use?

Use pounds and inches or kilograms and centimetres. At review, choose a 4 × 6 inch thermal label or A4 preference. The final supported format depends on the carrier service.

What do I need for international shipping?

International labels are available for business shipments only. Provide complete contact details, an accurate description of the actual contents, declared value and country of manufacture. Add the HS code if known. Further customs information may be needed before fulfillment.

How do pricing and payment work?

UPS and FedEx labels cost $50 for personal domestic, $100 for business domestic and $250 for business international. Each parcel needs one label. Orders of 3+ labels receive 10% off. Prices are in USD and payments are crypto only. Crypto funding is not open during early access. No funds are collected until payment setup is complete.

Can I change or cancel a shipment?

Edit a saved draft from My shipments. Submitted requests can be duplicated to start over. Drafts, pending requests and quotes can be cancelled from their details; contact support for requests already in processing.

What’s available in early access?

Prepare and save shipment drafts, revisit your history and open support tickets. Live carrier rates, wallet funding and paid label purchases are not enabled. No payment is taken.

Your details belong in your workspace.

Your shipment addresses and support messages are stored with your signed-in account. They are accessible to you and authorised shipping operators. Use accurate information only when you’re ready to submit it. Contact support to request correction or removal of your information.